bgg88 Privacy Policy

1 Overview

bgg88 ("bgg88", "we", "us", "our") is committed to protecting the privacy and personal data of every player who registers and uses our online gambling platform ("the Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, sharing, and protection of personal information provided by users ("you", "your") in connection with your use of the bgg88 website, mobile experience, games, sportsbook, promotions, and all related services.

This policy applies to all individuals who interact with bgg88 in any capacity, including registered players, visitors browsing the website without an account, and individuals who contact our customer support team. It is intended to be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are available on the bgg88 Platform.

By creating a bgg88 account, making a deposit, or continuing to use the Platform after the effective date of this policy, you confirm that you have read and understood how your personal data will be processed as described herein. If you do not agree to this policy, you must discontinue use of the Platform immediately.

2 Personal Data We Collect

bgg88 collects several categories of personal data depending on the nature of your interaction with the Platform. The following table summarises what we collect and why it is needed.

bgg88 does not collect sensitive personal data such as biometric data, health records, racial or ethnic origin, political opinions, religious beliefs, or sexual orientation. We do not require or accept this type of information from players under any circumstances.

3 How We Collect Your Data

bgg88 collects personal data through the following channels:

• Direct submission: Information you provide when completing the account registration form, submitting KYC verification documents, contacting support, or participating in surveys and promotions.
• Automated technologies: Data collected automatically when you access the Platform, including cookies, session tracking, device fingerprinting, and server log files. See Section 7 (Cookies) for full detail.
• Payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and other payment partners when you make a deposit or request a withdrawal. We receive only the data necessary to match and reconcile the transaction — we do not receive your full payment credentials from these providers.
• Game providers: Session and outcome data from third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) relating to games you have played on the Platform.
• Third-party verification services: Identity and age verification data from KYC/AML service providers used to confirm your identity and eligibility to use the Platform.
• Publicly available sources: In limited circumstances where fraud prevention requires it, bgg88 may supplement account data with information from publicly available registers or databases.

4 Purpose of Processing Your Data

bgg88 processes your personal data only for clearly defined, legitimate purposes. We do not use your data for purposes incompatible with those stated below without first obtaining your explicit consent.

• Account management: Creating, verifying, maintaining, and securing your bgg88 player account.
• Service delivery: Enabling you to place bets, play games, make deposits and withdrawals, and access all features of the Platform.
• Age and identity verification: Confirming that you are 21 years of age or older and that your identity matches the information provided at registration, as required for responsible gaming and regulatory compliance.
• Financial processing: Processing deposits and withdrawal transactions through your chosen payment method, and maintaining accurate transaction records.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as set out in the Terms & Conditions.
• Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling and to apply limits, cool-off periods, or self-exclusion as requested or required.
• Customer support: Responding to your queries, processing complaints, and resolving disputes efficiently and fairly.
• Marketing communications: Sending you relevant promotional offers, bonus notifications, and event updates — but only where you have opted in to receive them. You may withdraw this consent at any time.
• Platform improvement: Analysing aggregated usage data to understand how players use the Platform and to improve its performance, design, and game selection.
• Legal compliance: Meeting obligations under applicable laws, responding to lawful requests from authorities, and maintaining records required for audit purposes.

5 Legal Basis for Processing

bgg88 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to enter into and perform our contract with you as a registered player — including account creation, payment processing, and service delivery. Without this processing, we cannot provide our services to you.
• Legitimate interests: Processing necessary for bgg88's legitimate business interests, such as fraud detection, platform security, responsible gaming monitoring, and improving our services — provided those interests are not overridden by your rights and interests.
• Legal obligation: Processing required to comply with applicable laws, regulatory requirements, court orders, or lawful instructions from government authorities.
• Consent: Where processing is not covered by the above bases — primarily direct marketing communications — we will rely on your explicit, freely given consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing & Third Parties

bgg88 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data with the following categories of recipients only to the extent strictly necessary:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank Mobile Banking, and other payment partners require sufficient data to process your deposit or withdrawal transactions. These providers operate under their own privacy policies and are subject to their own data protection obligations.
• Game and platform technology providers: Third-party game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) receive session data necessary to deliver and monitor game outcomes. These providers are contractually bound to use your data only for the purpose of game delivery.
• Identity verification (KYC/AML) providers: Specialist third-party services used to verify your identity, age, and eligibility. They process only the data required to perform the verification check and are bound by strict confidentiality agreements.
• IT and infrastructure providers: Cloud hosting, database management, and cybersecurity vendors who process data on our behalf under data processing agreements that restrict their use of your data solely to providing services to bgg88.
• Customer support platforms: Third-party helpdesk and live chat providers used to deliver customer support. These providers access communications data only as needed to facilitate support interactions.
• Legal and regulatory authorities: Where required by law, court order, or a lawful request from a government or regulatory body in Bangladesh or another applicable jurisdiction, bgg88 will disclose personal data. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of bgg88's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy protections that will continue to apply.

7 Cookies & Tracking Technologies

bgg88 uses cookies and similar tracking technologies (including pixels, web beacons, and local storage objects) to operate the Platform effectively, remember your preferences, and analyse how the Platform is used. The following categories of cookies may be set when you visit bgg88:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without affecting core functionality.
• Functional cookies: Used to remember your preferences such as language settings, last visited game category, and responsible gaming tool settings. Disabling these cookies may reduce personalisation but will not prevent you from using the Platform.
• Analytics cookies: Used to collect aggregated, anonymised data about how visitors use the Platform — including pages visited, session duration, and device type — to help us improve performance and user experience. Analytics data is not linked to your identity.
• Marketing cookies: Set only where you have consented to receiving targeted promotional content. These cookies may track your activity across sessions to present relevant bonus offers. You can withdraw consent for marketing cookies at any time via your account settings.

Most browsers allow you to refuse or delete cookies through their settings. Please note that disabling strictly necessary cookies will impair your ability to use the Platform. For instructions on managing cookies in your browser, refer to your browser's help documentation.

8 Data Retention

bgg88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your registration with bgg88 and for a period of five (5) years after account closure, to satisfy financial record-keeping, KYC, and anti-money-laundering requirements.
• Transaction records: Deposit and withdrawal records are retained for a minimum of five (5) years in accordance with standard financial compliance requirements.
• KYC and identity verification documents: Retained for five (5) years from the date of verification or account closure, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the interaction, to enable review in the event of a complaint or dispute.
• Marketing preference records: Retained for as long as your account is active or until you withdraw consent, after which a record of the withdrawal is kept for twelve (12) months to demonstrate compliance.
• Technical and log data: Server logs and security-related technical data are typically retained for ninety (90) days, after which they are deleted or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual. Where deletion is not technically feasible within the standard period (for example, due to backup recovery processes), the data is isolated from further active processing until deletion can be completed.

9 Security Measures

bgg88 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your browser or device and the bgg88 Platform is encrypted using industry-standard SSL/TLS protocols, indicated by the HTTPS prefix in the website address.
• At-rest encryption: Sensitive data stored in bgg88 databases, including identity and financial records, is encrypted at rest using strong cryptographic algorithms.
• Access controls: Access to personal data within bgg88's internal systems is restricted on a need-to-know basis. Staff access is controlled through role-based permissions, multi-factor authentication, and regular access reviews.
• Network security: bgg88's infrastructure is protected by firewalls, intrusion detection systems, and regular penetration testing conducted by independent security specialists.
• Payment security: Payment data processed through bKash, Nagad, Rocket, and other providers is handled directly by those certified providers. bgg88 does not store your full payment credentials on its own servers.
• Incident response: bgg88 maintains a documented security incident response plan. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bgg88 will notify affected players without undue delay.

10 Your Data Rights

As a bgg88 player, you have the following rights in respect of your personal data. You may exercise any of these rights by contacting our support team at [email protected]. bgg88 will respond to verified requests within 30 days.

bgg88 will not charge a fee for exercising any of the above rights unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. We will always inform you before any fee is applied.

11 Minors & Age Restriction

bgg88 strictly prohibits access by persons under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If you are a parent or guardian and believe that a minor has provided personal data to bgg88 or has created an account on the Platform, please contact us immediately at [email protected]. Upon verification, bgg88 will promptly close the underage account, delete all associated personal data, and reverse any financial transactions where possible.

bgg88 uses automated and manual age verification processes during account registration, and may require documentary proof of age at any time. Providing false information about your date of birth is a breach of our Terms & Conditions and may result in permanent account closure and forfeiture of any balance.

12 Third-Party Links & Integrations

The bgg88 Platform may contain references to or integrations with third-party services, including payment providers such as bKash and Nagad, and game studios such as Pragmatic Play and Evolution Gaming. When you interact with these third-party services, you are subject to their own privacy policies and data practices. bgg88 is not responsible for the privacy practices of any third-party service and encourages you to review the relevant privacy policies before providing personal data to them.

bgg88 does not include links to external websites for commercial or advertising purposes. Any references to third-party service providers within the Platform exist solely in the context of delivering the services described in Section 4 of this policy.

13 Changes to This Privacy Policy

bgg88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or the services we offer. When material changes are made, bgg88 will:

• Update the "Last Updated" date at the top of this policy;
• Send an email notification to all registered players for whom a valid email address is held on file, at least seven (7) days before the changes take effect; and
• Display a prominent notice on the bgg88 website for a reasonable period prior to the effective date of the changes.

Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to remain informed of how we protect your data. If you do not agree to the revised policy, you must cease using the Platform and may request account closure as described in the Terms & Conditions.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bgg88 processes your personal data, please contact our support team using the details below. We are committed to resolving all privacy-related queries promptly and transparently.

• Email: [email protected]
• Response time: We aim to acknowledge all privacy-related enquiries within 48 hours (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 calendar days.
• Data rights requests: When submitting a data rights request under Section 10, please include your registered account username and a brief description of the right you wish to exercise. We may need to verify your identity before processing the request.